Terms & Conditions

01. Acceptance of Terms

By establishing an account, deploying our Session Initiation Protocol (SIP) configurations, utilizing our cloud application programming interfaces (APIs), or navigating any digital property operated by HGInsightsInc ("we," "us," or "our"), you ("Customer," "User," or "Entity") agree to be bound legally by these Terms & Conditions.

These terms form a binding corporate service agreement between HGInsightsInc and your organization. If you are accepting these provisions on behalf of an enterprise entity, you represent and warrant that you hold sufficient administrative authorization to bind that corporate organization to this contract. If you do not agree with any structural portion of these terms, you must terminate all operations on our platform immediately.

02. Acceptable Use Policy (AUP)

Our communication network is designed for high-availability enterprise interaction. To preserve performance levels and prevent infrastructure abuse, you agree to comply with the following limits:

• Bulk Auto-Dialing Restriction: You may not utilize our platform to execute unlicensed automated out-dialing campaigns, continuous robocalls, or operations that violate the Telephone Consumer Protection Act (TCPA).
• Spoofing Prohibition: Transmitting inaccurate or misleading Caller ID parameters (CLID) designed to deceive call recipients is strictly prohibited and subject to immediate network mitigation.
• Network Integrity Protection: You shall not perform stress-testing, vulnerability scans, denial-of-service simulations, or other malicious events against our session border controllers (SBCs) or cloud servers.
• Call Volume Regulations: Arbitrage routing, extreme traffic bursts without proportional distribution, or patterns designed to bypass domestic interexchange tariffs are not permitted.

03. Service Usage & VoIP Regulations

All VoIP calls, text messaging services (SMS/MMS), and omnichannel communications transiting our platform must align with applicable state, federal, and international telecommunication guidelines.

HGInsightsInc complies with the Federal Communications Commission (FCC) regulations, including STIR/SHAKEN standards for caller identity authentication. Customers are required to complete local carrier registration processes (including A2P 10DLC verification for commercial texting) before sending high-volume outbound messaging traffic. HGInsightsInc reserves the right to suspend traffic that does not meet carrier-vetted registration criteria.

04. User & Account Responsibilities

Your enterprise administrator is solely responsible for maintaining security over all access paths connected to your platform tenant.

• Credential Safeguards: You must protect all administrative passwords, API authentication tokens, and SIP trunk registration credentials from external exposure.
• Authorized Operations: You are liable for all actions, transmissions, and financial outlays generated through your active connection credentials.
• Compliance Monitoring: You must monitor your endpoints to ensure that agent interactions align with federal and local laws governing outbound call timing and call recording consent.

05. Payments, Subscriptions & Billing

Usage of HGInsightsInc services is governed by the pricing schedule outlined in your specific Service Order Form.

A. Billing Cycles & Auto-Renewal

Unless stated otherwise in your contract, recurring cloud service fees are invoiced monthly in advance. Usage-based telecom tallies, such as per-minute inbound/outbound telephony overages and international routing fees, are calculated monthly in arrears.

B. Taxes, Fees & Regulatory Surcharges

Standard prices do not include federal, state, or municipal utility taxes, Universal Service Fund (USF) contributions, or local regulatory cost recovery surcharges. Customers are responsible for all such regulatory assessments.

C. Delinquent Accounts & Non-Payment

Invoices not resolved within thirty (30) days from the billing date will accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law. Delinquent accounts may experience service limitations or suspension after a standard seven (7) day notice period.

06. Intellectual Property Rights

All software architectures, session routing algorithms, artificial intelligence parsing scripts, visual dashboard designs, brand logos, and technical system documents developed or deployed by HGInsightsInc remain our exclusive intellectual property.

No license is granted under these terms to modify, decompile, reverse-engineer, or commercially exploit any software, firmware, or hardware configurations utilized in delivering our services. All system rights not explicitly authorized under this agreement are reserved by HGInsightsInc.

07. Service Limitations

VoIP technology relies heavily on local internet bandwidth, system power supplies, and external WAN routings.

Emergency Calling (E911) Framework Limitations

IMPORTANT: HGInsightsInc E911 dialing functions differently than traditional analog telephone lines. E911 services may fail to connect, route to incorrect public safety answering points, or transmit inaccurate address coordinates under the following conditions:

• Broad-scale commercial electrical power failure at the physical caller destination.
• Local internet access connectivity failures, network degradation, or firewall restrictions.
• Failure of the administrator to keep physical location metrics updated inside the customer portal.

We recommend maintaining secondary communication systems specifically configured for emergency operations.

08. Account Suspension & Termination

Either party may terminate service at the end of the initial subscription term by providing a thirty (30) day prior written notice.

HGInsightsInc reserves the right to suspend or terminate services immediately, without prior liability, if we determine that:

• You have violated our Acceptable Use Policy (Section 02) or committed telecom fraud.
• Your system traffic poses a clear security risk to other users on our cloud network.
• Your platform remains in a state of financial delinquency beyond permitted remedy periods.

09. Liability Disclaimer

HGInsightsInc provides its communication services, cloud dashboards, and AI tools on an "as is" and "as available" basis, without warranties of any kind, whether express or implied.

Except in cases of gross negligence or willful misconduct, HGInsightsInc, its affiliates, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, loss of business revenue, missed enterprise sales opportunities, call center downtime, or lost communication metadata.

In no event shall our total cumulative liability under this agreement exceed the total amount paid by you to HGInsightsInc during the six (6) month period preceding the event that gave rise to the claim.

10. Governing Law

These Terms & Conditions shall be governed, interpreted, and enforced in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any legal dispute, claim, or controversy arising out of or relating to these services shall be resolved through binding arbitration in San Diego, California, under the rules of the American Arbitration Association (AAA). Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

11. Contact Information

If you have any questions, compliance feedback, or contract clarifications regarding these Terms & Conditions, please contact our Legal & Compliance Team at: